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URL Profiler Privacy Notice

This Privacy Notice is a public statement of how URL Profiler applies data protection principles to processing data. It will provide clarity on who is collecting the data, what data is being collected, and what is being done with the data.

Who we are

URL Profiler is a product developed by Polychrome Ltd (Company Registration Number 09033768). The management of Polychrome Ltd is located at Hill View, Bell Lane, Biddenden, Kent TN27 8LD.

This Privacy Notice governs the collection, storage and use of personal information collected by Polychrome Ltd, via the website at urlprofiler.com, through the desktop software ‘URL Profiler,’ and any 3rd parties used by the organisation.

What we collect

We ask for your name and email address when you signup to our service. This allows us to send you licenses via serial number, to enable you to use the software.

For licensing and security reasons we also collect your computer IP address, and your machine name.

We may additionally ask you for more information when you report a problem with the URL Profiler software, to enable us to help you in finding a solution.

What we do with your personal data

The personal data we collect will be used for the following purpose:

Our legal basis for processing personal data is as follows:

How is the data stored?

Data is stored in our secure UK datacentre, and backed up regularly offline. This data has heavily restricted access, to authorised personnel only.

The list below details all the third parties we share your data with, and some of these are located outside the EU. However, all of these companies are GDPR compliant, and we have signed a Data Processing Addendum (DPA) which complies with GDPR.

Who we share your personal data with

To help us deliver URL Profiler we use various third party applications and services, with which we share your personal data, in order to deliver a better service.

With each of these companies, we have already sought a Data Processing Addendum (DPA) which complies with GDPR. In most cases, we have already received and signed this DPA, and all remaining have ensured that we will have a DPA in place by 25th May.

These third parties are as follows:

How will the information be used

Your personal data is primarily used in the process of creating and managing a user account. Licenses are assigned against a user account, which enables users to access and use the software. We do not collect or use any data unless a user signs up for an account in the first place.

Additionally, we also use the data for the following reasons:

How long will the data be stored for?

The data will be stored for the lifetime of the service. One of the primary reasons we collect and store personal data is so that we can offer every user a free trial of the software, without the significant business risk that this offer be abused by users registering multiple trials from different email addresses.

By matching email address data with computer and IP address data, we can mitigate this risk and prevent abuse, since we have a much more accurate idea of who has tried the software previously.

Since this could occur at any future point in time, it is necessary for us to store this data up until the point where the business is no longer trading.

What rights do you have?

As the data subject, you have the following rights:

What happens if I ask for my personal information to be deleted?

We will need to close your URL Profiler account, meaning you no longer have access to use the software. We will then remove all records of your personal data from our internal data stores, and go through the user deletion process for each of our third parties with whom your personal data may be shared. Please see the list above for the full details of third parties.

What we don’t and won’t ever do

We don’t, and never will sell or rent your information to any third party.

What happens to my data during and after the free trial?

When you sign up for the free trial with URL Profiler, you enter into a contract with us, for us to provide you with access to the software for the duration of the trial. During this period, and for a short time after, we will contact you in order to help you use the software successfully, and support you should you run into any issues. Once this period is over, we will not contact you again for any reason.

We will still however store your personal data, as we need this to help manage the free trial provision.

Cookies

The urlprofiler.com website uses cookies to distinguish you from other users of the website. This helps us provide you with a good experience when you browse the website, and also allows us to improve the website.

A cookie is a small file of letters and numbers that are stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

The cookies we use

We make use of the following cookies:

Please note that we do not set any cookies or collect any data through cookies for marketing purposes.

Third party cookies

Please note that third parties (e.g. Google Analytics) also set cookies, over which we have limited control. These cookies are only used for analytical purposes, to help us understand how visitors interact with websites by collecting and reporting information anonymously. No personally identifiable data is sent to third parties via cookies.

The following third parties set cookies on the URL Profiler website:

Further information about cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the urlprofiler.com website. If you would like more information from an independent resource on a range of cookie-related issues, including how to change your browser settings, please visit All About Cookies.

How can you raise a complaint?

If you wish to exercise any of your rights as stated above, make a data access request, have a question about our Privacy Notice, or wish to raise a complaint, please do not hesitate to contact Patrick Hathaway (Polychrome Ltd Director) on support@urlprofiler.com.

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